The guardian alert 911 system is a set - a base station which plugs into the phone jack - and a pendant which is worn by the user. the system can operate anywhere in and around the home - with the base station plugged into a phone jack in the central part of the home. the pendant runs up to a year on a aaa alkaline battery (included). the pendant is splash resistant so it can even be taken into the shower. the test button on the bottom of the unit gives an audible confirmation of battery condition. hold the test button in an extra few seconds - and you can confirm that the full system is working.no monitoring fees, service charges or contracts ever.
No monitoring fees, service charges, or contracts ever
Talk directly to a 911 emergency operator at the push of a button
I recently purchased a Guardian Alert 911 unit to replace the monthly fee system I have now. When I tried to install the Guardian, I discovered a few problems. First, the pendant: the battery compartment door on the pendant is held in place by two incredibly tiny phillips type screws. They do supply an appropriate screwdriver to use, but heaven help you if you lose that and don't have a jeweler's type screwdriver on hand. Even so, the screws were in there so tightly that to open it to install the battery, I had to use my trusty pliers to grasp the barrel of the screwdriver to get enough leverage to get one of the screws to turn. A person with less than good vision, and/or hand strength and dexterity, would have a very difficult time with this, especially since the battery would need to be replaced every six months or so. Why not just a simple snap-in cover like my tv remote has?
Then there's the main problem: in the enclosed instructions they tell you not to install it... Read more
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Initial base unit received was not operating, but a call to the Design Tech support line was answered promptly by a live person who quickly diagnosed the problem and immediately put a new base unit in the mail to me at no cost. GREAT PRODUCT SUPPORT! This replacement worked perfectly and my testing of the range of the phone to base was excellent. This unit was purchased for my 80 year old mom who is near blind and hard of hearing. She had been receiving numerous calls from services that wanted to sign her up for an alert service with a call center (who knows where) that would then call 911 if needed. These services have monthly fees and an initial cost that all totaled seemed financially draining. This unit has a single purchase price and you're done! Once I set up the unit in my mom's house I walked around her yard outside and used the test button to check status. I got excellent coverage everywhere in her yard and beyond (over 200'). I also checked her basement and got good... Read more
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I love (LOVE) the concept -- it's a cordless phone that only dials one number with the push of only one button. It's small enough and lightweight enough to be realistic to wear all day and night without much inconvenience by using its clip and/or lanyard. Buying it sight unseen, that was my biggest concern.
The Guardian base equipment was a piece of cake to install. Another reviewer complains about the tiny screws for the battery compartment on the phone itself. Those screws are unnervingly tiny, but I assume that's necessary to make the case so snug that it can be water resistant.
The system to double-check the battery and the range is clever and perfect in execution. It gave us great peace of mind to use its internal testing system confirm that the Guardian would, indeed, work even in the far reaches of our basement and attic.
The only problem came when we tested calling 9-1-1. A very reassuring (and plenty loud) recording assured us... Read more
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Don't cancel your other service too soon, 
Peace of Mind, 
pretty wonderful, but not perfect, 
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